Why Don’t Wal-Mart Greeters Greet?
Wal-Mart corporate lore says that the idea for the greeter was born in Louisana, when none other than Sam Walton himself walked into a store with a shoplifing problem and was welcomed by an "associate" put there by the store manager. His charge? To welcome customers and make sure merchandise was paid for. Eventually, this idea was deemed to be so great that it has been instituted in every other store across the country.
The Wal-Mart greeter was born.
Thirty plus years later and this grand plan has not been re-evaluated. I'd like to suggest it is high time to take a ...